After some thinking, I decided to cancel my Julep Maven Box. I liked it for a long time and received some amazing products, but I’m tired of nail polish. I now want a new beauty box that is focused more on beauty products only.
I’m actually considering this: http://vegancuts.com/
Anyway, I’m trying to cancel my Julep subscription. I called their customer service line at 2:25 PM CST yesterday and had to leave a message because no one picks up their phones. OK, message left.
I am now waiting for an email or a phone call from them to confirm my cancellation. It is now day 2. TWO!!!! Of the cancellation “process”??
I really don’t feel like getting charged for another month since I really want a new subscription ASAP, so I emailed them to confirm my cancellation.
THIS IS WHAT I GOT BACK:
“Thank you for your email! Your request has been received and is being reviewed by our Julep Customer Service Team. Please allow 5 to 7 business days for our Julep Customer Service Team to reply to your email.”
Is this company on Mars???? Do they only staff 1 person? What is the deal Julep? You are definitely not providing incentives to come back in the future. Why do you make this so complicated?
And yes, I’m sure we will be slammed by a the Julep Maven loyal followers, and ok we can take it.
Regardless of how you feel about their products, you can’t really deny that the cancellation process is a pain. I mean, COME ON.
Leave a voice mail and then wait??? How long???
5-7 business days to answer an email customer service request? This makes it seem like Julep is trying to sway customers away from voicing concerns or leaving. That’s not super cool.